Virtual Art Academy
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Questions About Joining The Virtual Art Academy
Privacy And Security
What is your privacy and security policy?
Is my credit card information safe?
Will my email address be kept private?
What are your Terms & Conditions?
What are your Terms of Service?
Other Questions About The Apprentice Program
Can I print the lessons?
Do you offer a certificate of completion?
I am on a slow internet connection, will I be able to use the program?
My credit card does not work. Is there an alternative payment method?
I get a message saying someone has already registered with that email address
What is a foreign transaction fee?
There are two charges on my credit card, can you cancel one of them?
español - français - italiano
Are the lessons available in French or Spanish?
El curso se encuentra disponible en el idioma español?
Sont les cours disponibles en français?
Sono i corsi disponibili in italiano?
Types Of Computer You Can Use
Can I use an iPad for the program.
Questions For Photographers
Is the program suitable for photographers?
Questions About Your Experience Level
Is the program suitable for absolute beginners?
Is the program suitable for more experienced artists?
Questions About The Time Needed
How much time should I spend on the program?
Questions About The Medium Or Style Of Painting
What medium do I need to use for these courses?
Does the program include figure and portrait information?
I want to do abstract work. Is your course suitable for me?
Can I use digital painting tools to do the course and create fine art?
Questions For Virtual Art Academy Members
Why have you not replied to the email I sent you?
Do you get feedback from an instructor with your membership?
Does Barry provide personal coaching?
How can I find an instructor to look at my assignments?
Credit Card Questions
How do I change my credit card details?
When will my lessons be delivered?
Uploading My Assignments
How do I insert multiple images into an assignment?
My image or picture has been uploaded upside down or sideways, how do I rotate it?
I cannot upload my assignment images, the pictures will not upload, what can I do?
I cannot find the assignment I uploaded, it has disappeared.
I cannot view the videos
I cannot hear any sound on the videos, what can I do?
Using The VAA On An iPad
Problems on iPads and how to solve them
Accessing My Account
I typed in the wrong email address when I signed up and I want to change it
I did not receive my password reset email.
I cannot login, my email and password does not work
I want to change my email address
Canceling My Subscription
How do I cancel my subscription?
Viewing, Downloading, Or Printing Problems With The Reading Material
How do I print the lessons?
I get a blank screen when I try to view the Reading/Assignments, what can I do?
Understanding the page numbering system
Adobe Reader could not open the PDF because the file has been damaged.
Managing Your Assignments And Keeping In Touch
How can I see which assignments I have completed?
How to get emails (and stop emails) when someone comments on your work
How do I know when there is something new on a topic I am interested in?
How can I see which assignments another student has posted?
Changing Your Subscription
Changing your subscription to our new Apprentice Pro Plan
Help Desk Software