To manage everything to do with your subscription, including canceling or changing your credit card information, please use the link in the receipt for your membership dues that FastSpring emails you every month.
there is no technical way to do this inside Mighty Networks
Before you cancel your membership, read this first:
- As soon as you cancel your subscription, you will immediately lose access to the Virtual Art Academy lessons, irrespective of when your next payment was due. This is for technical reasons.
- Please give FastSpring sufficient notice (about five working days notice) to cancel your subscription. This is because FastSpring needs time to process your cancellation before the payment is due.
- It is not possible to give refunds. This is because once the payments are processed by FastSpring, they charge penalties for refunds. (This no refund policy is clearly stated on the FAQ on the pricing page).
- Your lessons and assignments will be preserved on our system for 3 months free of charge. This is to help those of you who are busy, but intend to return. However, please ensure you renew your membership before the 3 month period is up. This is because after 3 months without paying, all your assignments may be deleted in order to make space on our servers for new students, and you may have to start the program from the beginning again.
Your personal art library
If you cancel, also please note that you will lose your free monthly downloadable eBook (Spiral of Learning members only) ― By keeping your membership active for 48 consecutive month, you will be able to download and keep this valuable resource for ever as a your own personal portable art library of over 1000 pages information on painting ―a value of $960!
Alternative to canceling
If you are canceling because you are busy, instead of canceling, try my 15 minutes-per-week Learn From The Masters Program. Here's a video that shows how the Learn From The Masters Program works. This will ensure you continue to get the benefit of learning all the essential principles of painting that are covered in my Apprentice Program.
How to cancel your membership
Your subscription to my Virtual Art Academy is managed by a full-service e-commerce company, called FastSpring. They have all the security processes in place to protect your data, and handle all the billing for your monthly membership dues. I do not collect membership fees directly. Therefore, to manage or cancel your subscription, you need to cancel it with FastSpring.
To cancel your Virtual Art Academy subscription, please carefully follow each of the steps below in order:
- Find the receipt you get from FastSpring each month for your monthly membership payment.
- Click on the link Manage Your Orders
- Enter in your email address you used on your order and click on Continue.
- Go to your email inbox and look for an email from FastSpring
- In the email choose “Click here to manage your orders”.
- Click on the Subscriptions tab, then click on Manage.
- Click on Cancel Subscription
- Login to Mighty Networks, click your profile picture, Personal Settings, Account, then click Deactivate My Account. (Note: doing just this step does not cancel your payment with FastSpring, you must complete all the steps above to stop payments).
I would be really grateful if you could let me know why you canceled your subscription? as I am always trying to make improvements to my academy and my teaching. Please let me know via my contact page.
Thank you, and happy painting!
Kind Regards
Barry