Please read this first

Do not try to cancel your subscription in the Mighty Network system by deactivating your account. This will not stop your monthly payments, because your subscription is handled by FastSpring, a separate company, and not by Mighty Networks. 


How to pause or cancel your membership

To pause or cancel your Virtual Art Academy subscription, please carefully follow each of the steps below. 


Please give FastSpring three working days notice to cancel or pause your subscription. This is because FastSpring needs time to process your information before the payment is due.


If you do not give sufficient notice, or do not carefully follow the instructions below, it is not possible to give refunds. This is because once the payments are processed by FastSpring, they charge us penalties for refunds. (This no refund policy is clearly stated on the FAQ on the pricing page).



Instructions

  1. Find the receipt you get from FastSpring each month for your monthly membership payment. 
  2. In your receipt or subscription activation notification email, click the link to Manage Your Orders. FastSpring will display a login box that looks similar to this, enter your email address and click Continue:

  3. Go to your email inbox and look for an email from FastSpring. Click on the link to manage your order:

  4. Click on the Subscriptions tab:


  5. Click the Manage button to view the options
  6. Click Cancel Subscription. You will be able to pause, cancel, or keep your subscription:
  7. If you choose Pause Subscription, it will be paused for 1 month. You will be sent an email a few days before your paused subscription is due to renew. If you wish to pause for longer than 1 month, please contact us as we have to manually pause it for you.
    If you choose Cancel Anyway, your subscription will be completed cancelled and you will have to re-subscribe if you want to rejoin the Online Campus.
  8. Inside of Mighty Networks, go to your account screen and click Deactivate My Account.


What happens when you cancel

  • As soon as you cancel your subscription, you will immediately lose access to the Virtual Art Academy lessons, irrespective of when your next payment was due, because of technical reasons.
  • Please note that if you stop and start your membership, your Reference eLibrary will be missing some books at the end of your program. This is because your free eBooks are released on a 48 month rolling basis, as a loyalty reward for our members who keep their membership continuous. We offer this bonus because, when students stop and start the program frequently, it makes it hard for us to meet our monthly bills, which are continuous.


Do not use two different email addresses in Mighty and FastSpring

Check that your are not using different emails in FastSpring and Mighty Networks. If you use two different emails, it is not possible to match your Virtual Art Academy account in Mighty with your payments.

Read how to check, and fix the problem


Thank you, and happy painting!

Kind Regards

Barry