Virtual Art Academy
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Questions About Joining Up
Privacy and Security
What is your privacy and security policy?
Is my credit card information safe?
Will my email address be kept private?
What are your Terms & Conditions?
What are your Terms of Service?
Questions about the Apprentice Program
Is there a free trial?
Can I print the lessons?
How much time should I spend on the program?
What medium do I need to use for these courses?
Do you offer a certificate of completion?
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My credit card does not work. Is there an alternative payment method?
I get a message saying someone has already registered with that email address
What is a foreign transaction fee?
There are two charges on my credit card, can you cancel one of them?
español - français - italiano
Are the lessons available in French or Spanish?
El curso se encuentra disponible en el idioma español?
Sont les cours disponibles en français?
Sono i corsi disponibili in italiano?
Types of Computer You Can Use
Can I use an iPad for the program.
Questions for Photographers
How to improve the notan designs of photographs?
Questions about Membership Subscriptions
How do membership subscriptions work?
What happens if I cancel my membership?
I am an experienced painter. What are my options?
Can I suspend my membership if I am too busy?
What happens after the four-year Apprentice Program is finished?
Questions For Existing Members
What do I get when I join the Virtual Art Academy?
How long do I have to complete the program?
I contacted you but you never replied to the email I sent you.
Do you get feedback from an instructor with your membership?
Does Barry provide personal coaching?
How can I find an instructor to look at my assignments?
When Do I Get My Lessons?
If I accelerate my program, will I still get my monthly lessons
How do I get immediate access to all the lessons?
Credit Card Questions
How do I change my credit card details?
Refunds & Delivery
Can I get a refund?
When will my lessons be delivered?
How do I insert multiple images into an assignment?
My image or picture has been uploaded upside down or sideways, how do I rotate it?
I cannot upload my assignment images, the pictures will not upload, what can I do?
I cannot find the assignment I uploaded, it has disappeared.
How can I see which assignments I have posted?
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I cannot view the videos
I cannot hear any sound on the videos, what can I do?
Using the VAA on an iPad
Problems on iPads and how to solve them
Accessing my account
I typed in the wrong email address when I signed up and I want to change it
I did not receive my password reset email.
I am getting a "have not yet purchased", or "not yet reached this workshop message"
Can I put my subscription on hold?
How do I cancel my subscription?
Viewing, downloading, or printing problems with the reading material
I get a blank screen when I try to view the Reading/Assignments, what can I do?
How do I print the course units in the Reference Library?
Understanding the page numbering system
Cannot download course units on an Android tablet
Managing your assignments and keeping in touch
How to see which assignments you have completed
How to get an email when someone comments on your work
How to know when there is something new on a topic you are interested in
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