Virtual Art Academy
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Questions About Joining Up
Privacy and Security
What is your privacy and security policy?
Is my credit card information safe?
Will my email address be kept private?
What are your Terms & Conditions?
Questions about the Apprentice Program
Is there a free trial?
Can I print the lessons?
How much time should I spend on the program?
What medium do I need to use for these courses?
Do you offer a certificate of completion?
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My credit card does not work. Is there an alternative payment method?
I get a message saying someone has already registered with that email address
What is a foreign transaction fee?
There are two charges on my credit card, can you cancel one of them?
español - français - italiano
Are the lessons available in French or Spanish?
El curso se encuentra disponible en el idioma español?
Sont les cours disponibles en français?
Sono i corsi disponibili in italiano?
Types of Computer You Can Use
Can I use an iPad for the program.
Questions for Photographers
How to improve the notan designs of photographs?
Questions about Membership Subscriptions
How do membership subscriptions work?
What happens if I cancel my membership?
I am an experienced painter. What are my options?
Can I suspend my membership if I am too busy?
What happens after the four-year Apprentice Program is finished?
Questions For Existing Members
What do I get when I join the Virtual Art Academy?
How long do I have to complete the program?
I contacted you but you never replied to the email I sent you.
Do you get feedback from an instructor with your membership?
Does Barry provide personal coaching?
How can I find an instructor to look at my assignments?
When Do I Get My Lessons?
When do I get my next four lessons?
If I accelerate my program, will I still get my monthly lessons
My monthly payment has gone through but I have not got my lessons
How do I get immediate access to all the lessons?
Credit Card Questions
How do I change my credit card details?
Refunds & Delivery
I cannot upload my assignment images, what can I do?
I cannot find the assignment I uploaded, it has disappeared.
How can I see which assignments I have posted?
How can I see which assignments another student has posted?
Lesson or Video Problems
How do I print the lessons?
I get a blank screen when I try to view the Reading/Assignments, what can I do?
How do I print the course units in the Reference Library?
I cannot view the videos
I cannot hear any sound on the videos, what can I do?
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Using the VAA on an iPad
Questions and solutions for iPad users
Accessing my account
I typed in the wrong email address when I signed up and I want to change it
I did not receive my password reset email.
Can I put my subscription on hold?
Help Desk Software