Virtual Art Academy
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Questions For Virtual Art Academy Members
I contacted you but you never replied to the email I sent you.
Do you get feedback from an instructor with your membership?
Does Barry provide personal coaching?
How can I find an instructor to look at my assignments?
Credit Card Questions
How do I change my credit card details?
Refunds & Delivery
Can I get a refund?
When will my lessons be delivered?
Uploading My Assignments
How do I insert multiple images into an assignment?
My image or picture has been uploaded upside down or sideways, how do I rotate it?
I cannot upload my assignment images, the pictures will not upload, what can I do?
I cannot find the assignment I uploaded, it has disappeared.
I cannot view the videos
I cannot hear any sound on the videos, what can I do?
Using The VAA On An iPad
Problems on iPads and how to solve them
Accessing My Account
I typed in the wrong email address when I signed up and I want to change it
I did not receive my password reset email.
I cannot login, my email and password does not work
Canceling My Subscription
I am on an old monthly subscription plan. How do I cancel my subscription?
Viewing, Downloading, Or Printing Problems With The Reading Material
How do I print the lessons?
I get a blank screen when I try to view the Reading/Assignments, what can I do?
Understanding the page numbering system
Adobe Reader could not open the PDF because the file has been damaged.
Managing Your Assignments And Keeping In Touch
How can I see which assignments I have completed?
How to get an email when someone comments on your work
How do I know when there is something new on a topic I am interested in?
How can I see which assignments another student has posted?
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