Please check the following:

  1. Search your Inbox for email from Virtual Art Academy.
  2. If it isn't in your inbox, check your other email folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.
  3. If you still have not received it, please make sure you're checking the correct email address Inbox.
  4. It is possible you mistyped your email address when you originally created your profile. Please contact us so we can check your original email address and update it if necessary.