Problem

You are experiencing one of the following problems:


  1. I am getting the message "because of its privacy settings this video can't be played here".
  2. I cannot get the videos to play.
  3. I get the error "Adobe Flash Player is blocked" when I try to run a video.


Solution 1

You are having this problem because you have some software that is preventing Vimeo's tracking cookies. Vimeo is the service that hosts our videos.


To fix the problem:

  1. make sure your browser is set to allow cookies 
  2. make sure you do not have any add-ons, such as Firefox "Privacy Badger"  that is blocking cookies. Lower your privacy settings and tell it to allow cookies from Vimeo. 
  3. If this does not work, try using a different web browser, such as Chrome. 
  4. If none of these work, please tell us the following information about the system you are using:
  • type of computer or tablet
  • browser and version number
  • operating system and version number


Solution 2

You are having this problem because you are using a Mac and Safari to access the online campus. Unfortunately Apple changed the underlying code (which is beyond our control), so our videos currently do not work in Safari. 


To fix the problem:

Switch to using Chrome.


Solution 3

Adobe Flash has been causing a lot of vulnerabilities on the Mac, so we advise you to uninstall Adobe Flash Player so the videos will run using a different format. 


To fix the problem:

  1. Download the uninstaller from Adobe. You can find it here.
    There’s a different version depending on the age of your operating system. The newest is for OS X 10.6, but don’t worry, it covers all subsequent versions of the OS.
  2. Launch the uninstaller from your Downloads folder on your Mac.
  3. When the uninstaller runs, click Uninstall.
  4. Enter your admin password and close all your browsers.
  5. When the uninstaller has finished it is also wise to delete a couple of folders, according to Adobe. These can be found in the home directory’s Library folder. Go to Finder, click Go in the menu and hold down Alt (or Option) to make the Library folder appear as a drop-down menu. Locate these two folders and delete them
    ~/Library/Preferences/Macromedia/Flash\ Player
    ~/Library/Caches/Adobe/Flash\ Player
  6. Reinstall the new version of Adobe Flash.